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客服专员 Customer Service Specialist

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2019-01-24 更新 被浏览:
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职位描述
招聘人数:1 人 性别要求:不限性别 PURPOSE OF THE JOB The customer service specialist works for China customer service team to make customer order fulfillment from order entry to shipment, manage the whole order to delivery process to ensure efficiency, smoothness an d error-free so as to meet customer satisfaction Reports to: China Local Team Leader
注:该职位为第三方派遣员工岗位 JOB RESPONSIBILITIES Making order fulfillment an d meeting customer on time delivery request Answer customer phone calls Or email about order/product /delivery inquiries an d follow up as an d when necessaryCheck customer order before entry an d feedback customer any amendment if anyTimely complete SAP order entry with error-free to meet KPI an d follow up with OAFollow up closely with sales, plants, logistic an d customers during operationFeedback an d communicate closely with customers on any issues incurred during OTS operation an d seek resolutionCoordinate with internal colleagues on order credit release, scheduling, delivery an d billing till full completionWork with plant logistic to make DDP shipment (if any)as per customer requested Developing diversified capabilities to support multiple teams/BUs Embrace new changes in team to learn new CS knowledge an d practice of BM Or CSBWork as a team player an d collaborate in team to support each otherBack up in team an d be able to work cross BUs JOB REQUIREMENTS MINIMUM QUALIFICATIONS: Understand Customer Service OTS processUnderstand Customer Service daily operationService oriented EXPERIENCE: Above 2 years customer service experienceBasic SAP Or ERP knowledge Or SAP E8P user KNOWLEDGE, SKILLS & ABILITIES: Good team playerGood communication skill Good in Microsoft, excel an d pptAble to work under pressureGood problem solving skill
求职提醒:求职过程请勿缴纳费用,谨防诈骗!若信息不实请举报。
该公司的其他职位
  • 1000人以上
欧文斯科宁(NYSE:OC)致力于保温材料、屋面系统和玻璃纤维复合材料的开发、生产和销售。面向全球,以人为本;欧文斯科宁利用自身在材料、制造和建筑科学方面的丰富经验与技术专长开发节能的产品和系统、提高商业和住宅楼宇的舒适性,在该领域处于市场领先水平。在复合材料领域,凭借其玻璃增强工艺,让成千上万的产品变的更轻、更坚固、更经久耐用。让世界变得更美好——这是欧文斯科宁人的最终目标。欧文斯科宁总部设在俄亥俄州的托莱多市,2017年销售额达64亿美元,在37个国家拥有员工约19000名,已连续63年入选 《财富》500强 。

欧文斯科宁亚太区总部位于中国上海,在包括中国、印度、韩国、日本及东南亚在内的各个国家、地区都设有工厂、销售办事处及覆盖广泛的分销网络, 员工总数超过5000人。2015年,公司将原先两大业务的研发中心整合,在上海成立亚太区科学技术中心,更好地为客户提供技术支持、解决方案和应用方案开发的服务。

Owens Corning (NYSE: OC) develops, manufactures an d markets insulation, roofing, an d fiberglass composites. Global in scope an d human in scale, the company’s market-leading businesses use their deep expertise in materials, manufacturing an d building science to develop products an d systems that save energy an d improve comfort in commercial an d residential buildings. Through its glass reinforcements business, the company makes thousands of products lighter, stronger an d more durable. Ultimately, Owens Corning people an d products make the world a better place. based in Toledo, Ohio, Owens Corning posted 2017 sales of $6.4 billion an d employs about 19,000 people in 37 Countries. It has been a Fortune 500? company for 63 consecutive years.

In Asia Pacific, the company operates in China, India, Korea, Japan an d ASEAN, with plants, sales offices, an d distribution networks spreading over the whole region. In 2015, the AP S&T Center was newly integrated to better serve local customers by providing technical support, advanced solutions an d application development. Currently there are over 5000 employees in the region, an d the regional head office is located in Shanghai.
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