招聘人数：1 人
性别要求：不限性别
Key responsibilities:?deploy/roll-outITsolution/projectsintheregion?executetheprojectrolloutsanddeploymentactivitiesindependentlyaccordingtothedefinedprojectmethodology?supportdesignteamforITsolutionsystembuildpreparationincludingsupportmasterdatapreparationbyusers,localizationandlocalspecificreports/labelscollection?supportDesignteamfornewITsolutiontestingincludingintegrationtestinganduseracceptancetestinginregion.Meanwhilecaptureandexplainuserfeedbacktothedesignteamfordetailedfit-gapandsystemfine-tune?performgo-livejobforITsolutionroll-outinregionincludingcut-overactivitiesandprovidingon-sitetechnicalandprocesstrainingandguidanceduringthesystemgo-live,aswellasfeedbackerrorsoradditionalgapstothedesignteam?performAssurejobafterITsolutiongo-liveincludingfollow-upremainingprojectissues,monitorsystemperformance,ensureSupportdeskteamhasanappropriatehandoverandtraining,andorganizeprojectclosureactivities?supporttousers?providefirstlinesupportinsalesandoutboundlogisticprocessestotheglobalusercommunity?closelyworktogetherwithITcolleagues(incl.outsourcingpartners)asONEITTeamtoachieveglobalandregionalSLAs.Follow-uptheseSLAscloselyandworkoutimprovementactions.Organizeandactasback-upinyourareaofexpertisebothregionallyasglobally?applyproblemmanagementinordertoavoidrecurringproblems,questionsoruncertaintiesandconsequentlyhelpingthebusinesstoworkmoreefficiently,creatingvalueandreducingcosts?deployITknowledgesustainabilityintheregion?adaptandperfectelementsthatevolvewithinitialusage,suchas:Userdocumentation,FAQ?collectITformaltrainingrequirements,maketheITtrainingplanaccordingtotherequirement?organizeandPerformITformaltraining(off-siteandon-site)?doIThealthcheckforeachofsiteinregion,makeandfollow-uptheactionlisttogetherwithbusinessbasedonthehealthcheckresult?deploy/Roll-outITenhancementintheregion?collect,understandanddescribebusinessrequirementsandexplaintheseclearly,ifrequired,towardsitSolutionDelivery,partnersoranyotherstakeholder.TalkinbusinesslanguagetowardsbusinessandITlanguagetowardsIT?testandvalidatethesolutionsandconductuseracceptancetestinginyourareaofexpertise.Supportindeployingnewfunctionalitiesandsystemchangesbyoptimallypreparingthesystem,maintainingtherequireddocumentationandproperlytraining/communicatingthechangestotheusers?supportDesignteamdeploySAPreleaseinregionincludinguseracceptancetestingsupport,usercommunicationandtraining.Provideinitialsupportandfeedbackinresponsetoincidentsorerrorsdetectedwithinreleaseinregion?manageandcoordinateactivitiesexecutedbytheoutsourcingpartner.Evaluateandchallengetheirproposalsbasedonyourexpertise.Educatetheminthecompany’sprocesses
KeyRequirements:?educationandexperiencerequirement?universityeducation,withIT/engineering/manufacturingrelatedasmajor?atleastthreeyearsofrelevantSAPmodule(SD/WM)workingexperienceinaforeigninvestedcompany?atleastfiveyearsofworkexperience?fluentEnglishcommunicationskill?specialpreferenceonqualification?projectdeploymentexperienceispreferred?internal/externalcoordinationandstrongcommunicationskillsatalllevels?businessunderstandingandanalyticalcapabilities?provenanalyticalandproblemresolutionskills?developanunderstandingofoverallITprocessesandapplications
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