招聘人数:1 人
性别要求:不限性别
WHOYOUARE?PassionforIKEAproductrange,homefurnishingandpeople’slifeathome?Passionforapositiveshoppingexperience?Enjoyworkinginafast-pacedenvironmentwithpeopledevelopmentandprocessoptimizationADAYINYOURLIFEATIKEA?Takecareofallcustomerinquiriesrelatedtoservicebothonline&offlineviaphoneandchat?Delivery&assemblyserviceordermodification?Delivery&assemblyservicetimeinquiries?Handleallthecontactshandedoverfromotherteamwhichneedtohavefurthercontactswithserviceprovidersbothonline&offline.Mainlycontactserviceproviders,respondtocustomersandcoordinatein-betweentoaligntheservicesolutions?Handleallthecustomercomplaintsrelatedtoserviceproviders?PartnerwithSBFforserviceproviderperformancemonitoringandfeedbacks?Ensureteamco-workers’careerandcapacitydevelopmentandworkinginagreatenvironmentMostpeopleseehomefurnishingproducts.Youseemanyopportunitiestogrowyourcareer.TOGETHERASATEAM?TooptimisethecustomerexperienceandsecuresatisfiedcustomersbymotivatingandinspiringyourteamintheireverydayworkusingknowledgeoftheIKEAproductrangeandservicesandtheIKEAcustomer.?Activelyensureco-workershaveknowledgeandtoolstoprovidefastandeasycustomersupport.?Monitorthatallsalesandcustomersupportprocessesarefollowed.?Ensureapositiveworkenvironmentbybuildingteamspiritandseeingthepotentialineverycoworker.
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