性别要求:不限性别
1.Measure the performance of the Customer Support Centres by defining, developing an d delivering reports an d analysis that enable strategic, tactical an d operational business improvements an d decisions. ?2.Identify cause an d effect of customer satisfaction an d dissatisfaction an d present actions to improve the customer experience. ?3.Provide insights for understanding the customer’s behaviour an d feedback to help further development, contributing to a seamless customer journey. ? 4.Identifyandanalysethereasonsforcontactingandtheirrootcausesandreportthoseinastructuredformat.
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