招聘人数：1 人
性别要求：不限性别
Job Description:
Travel Consultant / Senior Travel Consultant
Department: Customer Service Centre, Product & Operation
Location: Shanghai
Responsibilities:
?To tailor made the travel package based on the clients requirements.
?To communicate with the clients an d answer all related travel inquires through the phone, emails
?To follow up the clients feedback an d complains;
?As a Travel Consultant, you will be working 40 hours per week in different shifts an d will be responsible for handling pre- an d post-booking （leisure travel products reservations） inquiries;
?Be an intermediary between customers an d the suppliers;
?Modify, change and/or cancel existing reservations;
?Outbound calls to suppliers/guests to arrangement special requests;
?Achieving defined targets with quality an d quantity, provide professional assistance an d service to customer to improve the customer satisfaction;
?Following defined procedures in the Call Center an d actively contributing to improving the procedures at the department;
?Collecting requested information from customer side if necessary;
?Reporting to Superiors & Management the daily operation weekly;
?Taking on additional tasks assigned by Superiors & Management;
?Participation in Customer Service training courses.
-根据客户旅行需求要求个性化定制行程
-与客户有效沟通，回答客户的旅游询问（电话或电邮）
-跟踪客户订单情况并处理申诉（如果有的话）
-根据业务需求，轮班处理客户的预定单及来电询问
-根据客户需求，调整、改变或取消即有预定
-根据客户特殊需求联系旅游地供应商作出安排
-完成相应业绩目标，为客户提供专业的建议和服务，提高客户满意度。
-按照服务中心的工作流程，并提供有效建议
-每周向团队主管和部门主管报告日常运作情况
-主管给予其他的工作
-参加服务中心给予的必要培训
Experience / qualifications:
?College Ｏr university degree above;
?Excellent communication skills;
?Good English Communication Skills;
?Have enough knowledge of Operation Systems: Travelsky;
?At least 3 years experience in tourism industry;
?Work experience in Call Center is preferred;
?Excellent commercial selling skills;
?Problem solving;
?Sense of responsibility;
?Independent an d customer friendly;
?Good Microsoft Windows Knowledge （Word, Excel, PPT, etc.）;
?Better team work;
?Demonstrated professional customer service skills;
?Ability to work shifts, nights an d weekends when needed Ｏr scheduled;
?Requires the ability to work an d cooperate with other employees an d clients at all levels an d from diverse backgrounds to exchange ideas, information an d opinions to facilitate the task at hand.
-大专及以上学历
-熟悉签证办理流程
-3年旅游行业从业经验
-沟通能力强，灵活应变，
-会MS office , 能英语沟通
-熟悉旅游运营系统，例如Travelsky
-责任心强，有团队合作精神，能与团队其他成员共同协作，完成签证工作
-若有客服经验更佳
-有一定的销售技能
-可以接受翻班或轮班
求职提醒：求职过程请勿缴纳费用，谨防诈骗！若信息不实请举报。
