销售与服务专员

性别要求：不限性别
Air France is looking for a self-motivated team player for the following position:
Sales & Service Center Agent （Guangzhou） Air France was founded in 1933 an d merged with KLM Royal Dutch Airlines in 2004 to form the Air France KLM Group.

In the region, we operate flights from the following cities: Guangzhou, Chengdu, Hangzhou, Hong Kong, Beijing, Shanghai, Taipei, Wuhan an d Xiamen to Amsterdam an d Paris.

We are looking for an Agent for the Air France Call Center in Guangzhou.

Mission:
Contribute to the increase of Air France KLM market share an d revenue by promoting Air France KLM products an d services an d by creating customer loyalty an d satisfaction.

Duties & Responsibilities:
· Provide best in class service by handling customer’s requests （by phone, email, social media Ｏr any other channel） in compliance with AF KLM quality standards, with special care to premium customers
· Propose an d sell Air France KLM products an d services in line with customer’s an d partner’s needs, promote the Flying Blue program an d provide web support an d after-sales assistance
· Deal with customers’ claims an d requests following company’s policy an d guidelines an d creating win-win outcomes for both company an d customer
· Voice customer’s feedback by passing on information received from customers to concerned AF KLM departments

Qualifications & Competencies:
· University Degree
· Computer literacy
· Very good interpersonal an d communication skills
· Ability to work independently an d under pressure
· Working experience in an airline Ｏr shared contact center is preferable.
· Fluent in English an d Mandarin. Cantonese is a plus.
· Energy, Flexibility, Team Work & Customer Focus

Career Development Opportunities:
Staff with 1 year seniority are eligible to apply for an internal transfer/promotion upon successful interview for other positions available within Air France an d KLM in Mainland China.

Applications which do not meet all the requirements an d qualifications will not be considered.