宾客服务经理

招聘人数：3 人 性别要求：不限性别
MAJOR RESPONSIBILIES:主要职责Guest service manager is oversee the whole Front Office department operation area, assist and facilitate all section’s operation be smooth, supervise service according to department standard. Handle guest complaint and solve it with professional solution. Demonstrate self as a sample among the team. Report to Front Office Manager.客户服务经理负责监督整个前厅部作业区，协助和促进所有部门的运作顺畅，监督服务，以符合部标准。处理客户投诉和解决与专业的解决方案。展示自我并作为一个的团队中的榜样。时刻向前厅部经理汇报工作情况。SPECIFIC DUTIES: 工作任务1. Supervise and facilitate the front office team operation at good condition. 监督和促进良好的条件前台团队运作。2. Maintain the lobby and service area working at well status. 维护大堂及服务领域工作的良好状态。3. Handle guest complaint and comment be professional, well complete all related follow up actions. 专业处理客户投诉并真诚的接受客人给我们的建议，完成所有相关工作的跟进。4. Demonstrate self among the team, share experience and practice to associate. 对酒店各部门展示自我，交流经验和做法表示赞同。5. Frequent communicate with reception manager or other section heads, exchange comments from operation. 频繁的沟通与接待部经理或其他部门经理，从运作交换意见。6. Fully responsible for whole hotel operation and security wise during late afternoon shift and overnight shift. 在下午班和晚通宵期间全面负责整个酒店的运作和安全。7. Well solve hotel all internal and external occur incidents, process follow up action according hotel security procedure. 较好地解决酒店的所有内部和外部发生的事件，处理后续行动根据酒店的安全程序。 8. Monitor front desk daily room arrangement and house status, especially for reception manager be absent. 前台日常监察室安排和房屋状况，特别是为接待部经理，缺席。9. Supervise or facilitate VIP room inspection task and VIP welcome/farewell system. 贵宾室或协助监督检查任务，贵宾欢迎/送别制度。10. Ensure hotel finance credit security, responsible for daily high balance and assure it well complete. 每日负责对酒店资源财产保证安全，并保证它的平衡很好完成。 11. Facilitate hotel launch any promotion program. 促进酒店推出任何推广计划。