性别要求:不限性别
工作职责:- Manage an d train the customer services supervisors an d executives- To supervise an d lead the customer monitoring operator on customer approach an d effectively handling critical events incident.- Collaborate closely with different team to secure the transfer to Customer Service- Internal communicate with different departments, an d handle the complaints.- Contact the clients to understand their needs Or inquiry of company’s services an d work with different teams to meet the needs of the clients.- Provide support to coordination an d administrative teams in establishing clear internal process an d procedures.- Improve the efficiency of process- Follow the internal quality system- Prepare weekly forecast of the volume an d inspection activity
任职资格:- University Degree Or above- Strong communication skills & coordination abilities.- Good team player an d able to work in a fast-paced environment.- Organizational an d time management skills- Proficiency with Windows, Word , Excel, PPT, etc- At least 3 years customer service management experience, OTA Management an d Project experience is preferred- Good insight into customer needs, to communicate with customers an d guide, able to think independently an d deal with customer complaints-Fluency in both oral an d written English- Fluency in both oral an d written Korean Or Japanese is preferred
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