性别要求:不限性别
WHAT YOU LL BE DOING DAY TO DAY
? Support all customer contacts for happy flow enquiry an d online purchasing
? Take care of general customer inquiries for IKEA, store an d website, an d issues related to customer profiles, gift cards, IKEA FAMILY an d IKEA FOOD.
? Take care of all customer inquiries for how to shop both online an d offline
? Take care of all customer inquiries related to general product information, an d accelerate selling possibilities online an d offline.
? Secure a smooth buying process for customer
? Support the whole online process online
? Support the online payment process
? Place online order directly if needed
? Sell service online
? Ensure team co-workers’ career an d capacity development an d working in a great environmentTOGETHER AS A TEAM
? To optimise the customer experience an d secure satisfied customers by motivating an d inspiring your team in their everyday work using knowledge of the IKEA product range an d services an d the IKEA customer.
? Actively ensure co-workers have knowledge an d tools to provide fast an d easy customer support.
? Monitor that all sales an d customer support processes are followed.
? Ensure a positive work environment by building team spirit an d seeing the potential in every co-worker.
职位要求:
? Passion for IKEA product range, home furnishing an d people’s life at home
? Passion for a positive shopping experience
? Enjoy working in a fast-paced environment with people development an d process optimization
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