招聘人数：3 人
性别要求：不限性别
In this role, you have the opportunity to
Enter an d process all install base under warranty contract base on the installation reports an d processed within the service level timeframes. Ensure that correct process an d implementation of processes are followed to maintain the data integrity of the IB. To ensure that Engineering resources are assigned to install orders in an effective an d timely manner during the assigned shift.
You are responsible for
Courteously answer an d process customer install requests an d produce install orders within the required service levels. Follow IB upload workflow an d escalation processes that ensure IB can uploaded successfully. Good working knowledge of SAP to raise install orders for install requests an d ensure they are all under the warranty contract base on the installation reports.Create IB an d warranty contract an d relative activities with high accuracy within the committed time.Follow workflow an d escalation processes that ensure the IB an d warranty contract for corrective an d preventative maintenance a timely an d correctly.Prepare working documentation an d analysis report which the business required. Other ad-hoc job which assigned by manager should be completed with accuracy in time.You are a part of
This role requires the communication with internal team members such as contract admin an d call center, an d with external functions such as field engineer, ASP, logistic, SCM, Sales person an d finance. This role requires strong communication skill an d good team work.To succeed in this role, you should have the following skills an d experience University degree education background major in Business Administration, AcＣounting an d Economy; English CET4 At least 1 year of commercial operation experience, order management/ SAP experience preferred Good Communications skills Business sense of customer service Be awareness of customer is first Carefully an d correctly working manner Self motivated; Excellent written, presentation an d verbal communication skills Good English capability in reading, writing an d speaking Computer literacy Good team work
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